Expectations for frontline staff are shifting. Here are six best practices to improve product training and turn employees into product experts.Read More
Challenge is at the core of what separates an effective training program from a crappy one.
The basis of challenge is really quite simple: start where your employees are, and continually increase the level of difficulty.
For training to be challenging but not overwhelming, there has to be opportunity for students to practice learning the new skill. The level of difficulty should only increase again once the employee’s skill matches the level of challenge. Or in other words, just before the content becomes too easy.
One way to do that is by adding levels to your training program.Read More
The short answer to that question is… hard enough that it’s challenging, but not so hard that it’s overwhelming.
Yea I know. Simple to say, less simple to do.
We’ve noticed that clients often struggle to set the right level of difficulty for their programs. Which makes sense -- it’s not always clear how challenging content should be.
The problem is we all tend to err on the side of “too easy” instead of “too hard.”
And when content is too easy, it doesn’t support your learning objectives. Training feels like a waste of time. Employees check out. And your analytics don’t accurately reflect their learning.Read More
We’ve all written bad quiz questions.
Ones that were either way too confusing (double negatives anyone?) or so easy you could guess the answer without understanding the question.
It happens to the best of us.
But while a few bad questions may not seem like a big deal, they can have a major impact on your training; confusing your employees and skewing your results.
The good news is, writing questions doesn’t have to be a struggle. There’s a formula to good quiz questions. One you can use to write effective questions every time.Read More
There’s nothing worse than staring at a blank page waiting for inspiration to strike, while the blinking cursor mocks your inability to put words to page.
And when you’re trying to create a role-play that doesn’t make your employees groan, starting can feel impossible.
But no matter what that pesky inner voice is saying, here’s the truth. You don’t need to be a writer, or even know that much about writing to create a great role-play.
You just have to create a clear, interesting story that reinforces what you want your employees to learn.Read More
You walk into work, sit down at your desk and fire up your computer. As you look around the office at all the desolate faces, you realize... the honeymoon is over.
You got swept up by big promises, with little follow through.
Now you're stuck with an expensive and slow to change software that everyone hates, and you hastily defend because damn, it was expensive.
It’s okay. You can say it. We won’t tell.
I hate my LMS.
Feels good doesn't it?Read More
I love the idea of game-based training, but I don’t think my older employees will use it.
Ever heard that before?
It’s a pretty common sentiment and a legitimate concern for a lot of training managers. After all, most workplaces have 3 different generations of staff members -- and you want your training to appeal to all of ’em, not just the young'ns.
But is this worry based in fact? Do Baby Boomers actually hate games?
Survey says… not so much.Read More